Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Last updated: January 3, 2026
Our Commitment to Privacy
FirstTour, a brand of FirstTrek OPC Private Limited, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. About This Policy
This Privacy Policy applies to FirstTour, a brand of FirstTrek OPC Private Limited. By using our website and services, you consent to the data practices described in this policy.
For more information about FirstTrek OPC Private Limited, please visit firstrek.in.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Payment information (processed securely through third-party payment processors)
- Travel preferences and requirements
- Identification documents (for booking purposes)
- Medical information (if relevant to your journey)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your bookings and reservations
- To communicate with you about your bookings, inquiries, and our services
- To provide customer support and respond to your requests
- To send you promotional materials and updates (with your consent)
- To improve our website and services
- To comply with legal obligations and protect our rights
- To prevent fraud and ensure security
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, email services, hosting providers).
4.2 Travel Partners
We may share necessary information with travel partners, hotels, and service providers to fulfill your bookings.
4.3 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure storage of personal information
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to processing of your personal information
- Portability: Request transfer of your data to another service
- Withdrawal of Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided in the Contact section below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@firsttour.com
Phone: +91 9058846467
Address: New Delhi, India
For data protection inquiries, please mention "Privacy Policy Inquiry" in your subject line.
14. Related Policies
Please also review our Terms of Service which govern your use of our services.